We want to make this easy for you: FREE Standard Shipping on all orders $60+ and, as always, you can expect FREE Returns every day.
Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.
If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.
Q. Why was my order cancelled?
Q. Can I order by phone?
Q. Is my privacy and personal information secure on your site?
Q. Can I modify or cancel my order?
Q. What kinds of payment methods do you accept?
Visa, Master, Discover, American Express and Paypal.
Q. How do I check on the status of my order?
You may view the status of your order by logging into your account and clicking on Past Orders. Click on Track Order at the footer of the page. Make sure to have order # and email address available. Confirmations are sent via email within 30 minutes when Your order has been received or Your shipment has been processed, based on the valid email address provided to us.
If you did not receive any confirmation emails, please check your email spam filter. Select porque.live as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.
Q. Do you restock items that are sold out?
Q. Do I need to register before placing an order?
Q. How do I register?
Q. How do I change my account information?
Q. Why should I become a registered user?
RETURNS & EXCHANGES
Q. Returns & Exchanges
Q. I cannot find the answers to my questions, how do I reach customer service?
Q. How soon will I receive a refund for my return?
Q. What kinds of shipping options do you offer?
Q. How do I track my package after it has been shipped?
Q: I Have Not Received My Order, How Can I Track It?
PorQue.Live will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure PorQue.live is an accepted email address. Lost your original email confirmation? Visit the Track My Order page to additional information.
Q: Where Do You Ship From?
We mostly ship from our home office in NYC. Under certain circumstances, we also may ship from California to ensure you get your gear on time.
Q: Do You Offer Saturday Deliveries?
Unfortunately we do not offer Saturday deliveries at this time, but we are continually working to provide our customers with the best service possible.