SHIPPING INFORMATION
FREE Standard Shipping On Orders $60 + FREE Returns
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    We want to make this easy for you: FREE Standard Shipping on all orders $60+ and, as always, you can expect FREE Returns every day.

    Orders are packed and shipped Monday-Friday only. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day.

    If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

    ORDERING

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    Q. Why was my order cancelled?
    Por Que was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically canceled. If your order has been canceled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address. If you still need assistance, please contact us.
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    Q. Can I order by phone?
    Unfortunately, we do not take orders over the phone at this time. However, you may order directly from our online website or on your smartphone. 
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    Q. Is my privacy and personal information secure on your site?
    Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
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    Q. Can I modify or cancel my order?
    Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel or make changes to your order after you have placed it with us.
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    Q. What kinds of payment methods do you accept?
    We accept the following forms of payment:
    Visa, Master, Discover, American Express and Paypal.
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    Q. How do I check on the status of my order?

    You may view the status of your order by logging into your account and clicking on Past Orders. Click on Track Order at the footer of the page. Make sure to have order # and email address available. Confirmations are sent via email within 30 minutes when Your order has been received or Your shipment has been processed, based on the valid email address provided to us.

    If you did not receive any confirmation emails, please check your email spam filter. Select porque.live as a trusted website domain in your spam filter. To avoid any duplicate orders, please go to MY ACCOUNT to verify your order has been placed before resubmitting your order. Please allow 24 to 48 hours for your order status to change.

    ORDER STATUS

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    Q. Do you restock items that are sold out?
    Unfortunately we do not restock most of our items. Please visit our Back in Stock section to see what popular items we brought back to our online store. You may also contact us directly for more information a particular item.

    REGISTRATION

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    Q. Do I need to register before placing an order?
    You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
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    Q. How do I register?
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    Q. How do I change my account information?
    As soon as you sign in to your account with your email address and password, it will direct you to your account overview to update/edit your account information.
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    Q. Why should I become a registered user?
    You will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise. You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.

    RETURNS & EXCHANGES

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    Q. Returns & Exchanges
    Online purchases made through shop.porque.live are valid for exchange, credit, or refund within 14 days of the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to our stores. Refunds are only available for online purchases returned by mail.
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    Q. I cannot find the answers to my questions, how do I reach customer service?
    Please click here to contact our Customer Service Team.
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    Q. How soon will I receive a refund for my return?
    Please allow 2-3 weeks from the return shipped date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. for returns from international and apo/fpo addresses, please allow 4-6 weeks from the return shipped date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement.

    SHIPPING

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    Q. What kinds of shipping options do you offer?
    We offer air shipping to countries in APAC region. Click here to view the details of our shipping options and rates.
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    Q. How do I track my package after it has been shipped?
    As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website. Click here to track your package.
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    Q: I Have Not Received My Order, How Can I Track It?

    PorQue.Live will send you a shipment confirmation with tracking information for your reference. Please check your spam folder and make sure PorQue.live is an accepted email address. Lost your original email confirmation? Visit the Track My Order page to additional information.

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    Q: Where Do You Ship From?

    We mostly ship from our home office in NYC. Under certain circumstances, we also may ship from California to ensure you get your gear on time.

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    Q: Do You Offer Saturday Deliveries?

    Unfortunately we do not offer Saturday deliveries at this time, but we are continually working to provide our customers with the best service possible.

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